Our Guarantee & Warranty - Servo Garage Doors Lawrenceville

The Servo Garage Doors Lawrenceville Guarantee

We’ve repaired and installed garage doors in Lawrenceville since 2015, and across more than 18,000 jobs the rule has never changed: you get a written price and written scope before any work starts, and a documented photo record when the technician leaves. If a repair isn’t right, we make it right. That’s the 365-Day Done Right Promise, and it’s backed by The Haven Standard and a terms page, not a handshake. Marcus Deller owns this business and stands behind every job, from a broken torsion spring in a Dacula cul-de-sac to a full door replacement on a Grayson newer build.

Call (470) 202-3917

What’s Covered

• Workmanship. Every repair and installation we complete in Lawrenceville is covered by the 365-Day Done Right Promise: if it’s not right, we return and make it right at no charge to you.
• Parts handling. We service LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor, and we only install parts that match your door’s specification and load rating.
• Cleanup. The technician leaves your garage floor cleaner than they found it; broken springs, old rollers, and packaging leave with the truck, not with you.
• On-time arrival. When you book, you get a named technician and an on-the-way text, not a four-hour callback window and a hope.
• Honest pricing. The flat, written price and written scope are delivered before any work begins, per Clause 1 of The Haven Standard. No exceptions, no “call for a quote,” no surprise line items at the end.
• Documentation. Every visit includes a documented photo record of what we found and what we did, so you see the failed part before anyone quotes a replacement.

Our Satisfaction Promise

Here’s what happens if something isn’t right. You call (470) 202-3917, you talk to a live person, and you tell us what’s wrong. We schedule the return visit. The technician comes back, diagnoses the issue, and fixes it under the 365-Day Done Right Promise. You don’t pay for the return trip, the labor, or the part on a covered workmanship issue. You don’t argue with a call center or wait for a regional manager to approve anything. Marcus Deller is the owner, and he’s local.

We also offer a Free Second Opinion on any written estimate from another garage door company. Bring the paperwork. We’ll look at what they proposed and tell you what we’d do differently, if anything, and what we’d charge. No coupon, no code, no obligation. If another company quoted you a full door replacement and we find the issue is a $35 roller set and an alignment fix, that’s what we say and that’s what we write.

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After

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Servo Garage Doors Lawrenceville is licensed and insured, holds its own license and insurance as an independently owned and operated business, and works under The Haven Standard. That means when a technician arrives at your Lawrenceville home, they’re background-checked, uniformed, and covered. The license number is on the page, not buried in fine print. If something goes wrong, insurance responds. If workmanship fails, the 365-Day Done Right Promise responds. That’s the real backing behind the paperwork.

What the Guarantee Covers and What It Costs You

Let’s be plain about it. The guarantee covers workmanship and parts we install. If we install a torsion spring and it fails within the covered period because we misjudged the wire diameter or set the wrong number of turns, we replace it. If a logic board we installed fails on arrival, we replace it. If a door we hung binds because we didn’t set the track right, we come back and reset it. That’s our work, and it’s on us.

What does it cost you? Nothing for the return visit on a covered issue. You get the same written scope for the redo, the same photo record of what was found, the same flat price structure. The difference is the line item total is zero on what we got wrong.

Here’s what we don’t do: we don’t hand you a warranty that expires in 30 days and then charge a dispatch fee to come look. We don’t warranty the door itself beyond what the manufacturer provides, because the manufacturer warranties the door. We don’t invent year-lengths to sound impressive. The 365-Day Done Right Promise is one year of workmanship coverage, plainly stated, and we’ve never had to hide behind fine print to make it work.

What to Check Before You Call

If you’ve got a garage door issue, you can do a few quick checks before calling us. Listen for a sound that isn’t the usual hum: a grinding noise near the trolley carriage often points to a stripped gear, a squealing track usually means dry rollers. Check the emergency release cord: if you pull it and the door doesn’t move freely by hand, the torsion spring has likely failed, and that’s a job for a trained professional. Do not attempt to replace or adjust a torsion spring yourself. Those springs hold hundreds of pounds of tension, and the winding bars can release that energy unpredictably. That’s how people lose fingers or worse. Call a technician who does this every day.

If the opener runs but the door doesn’t move, check whether the emergency release is disengaged before you assume the worst. If the opener doesn’t run at all, check the outlet with something you know works, then check the breaker. If the door reverses as soon as it touches the floor, the limit switch needs adjustment, and that’s a quick fix for us. If the remote works from inside the garage but not the driveway, the antenna wire on the logic board may be damaged or pinched.

These checks give you evidence of what’s wrong, which means when you call us, you already know roughly what to expect on the written scope. That’s how we like to work: you see the failed part before anyone quotes a replacement, per Clause 4 of The Haven Standard.

Will the price change once you see it?

No. The price you see on the written estimate is the price you pay, period. Clause 1 of The Haven Standard exists because “call for a quote” means the company hasn’t decided what to charge you yet. We have. The technician arrives, diagnoses the issue, names the part, and hands you a flat written price with a written scope of work. If the repair scope changes because something else is discovered mid-job, you approve the new written price before any additional work starts. The invoice matches the quote. That’s the entire point of the system.

Do you carry the parts on the truck?

Most common Lawrenceville garage door repairs are done same-day because the trucks are stocked for them: torsion springs in the common wire diameters and lengths, extension springs, rollers, hinges, cables, remotes, keypads, photo eye sensors, and opener gear kits. If your door needs a less common part, we tell you on the spot, order it, and schedule the return before we leave. You always know the timeline before the truck pulls away. Call (470) 202-3917 and we’ll walk you through what you’re seeing.

What does the documentation look like?

Every job closes with a documented photo record. That means photos of the failed part before removal, the new part in place after installation, and any adjustment points that matter. You get the written scope, the written warranty, and the photo record delivered before the technician leaves your driveway. If you ever need to file a claim under the 365-Day Done Right Promise, the documentation is already in your hands. No one has to take our word for what happened; the photos and the written scope tell the story.

Frequently Asked Questions